Visitor Register Now
The customer-driven business is a successful business. Here we look at ways of understanding your customers, of keeping them happy and of measuring their value to your business.
- Home
- The firm
- About us
- Contact us
- Our services
- Business
- Business start-up
- Starting your business and how we can help
- Employed or self employed?
- Forming a limited company
- Buying a business
- Initial costs of starting in business
- Proving your credentials to investors
- Why market research is imperative for start-ups
- The tax system for the self employed
- The tax system for companies
- VAT
- Claiming expenses - it's all or nothing
- Business deductions
- Penalties for late returns
- Choosing your accounting date
- Buying a franchise
- Buy-to-let properties
- Going into the construction industry
- Partnership agreements
- Partnerships
- Preparing your business plan
- Raising finance for your business
- Growing the top line with a marketing audit
- 'Green' travel arrangements
- Essential record keeping
- Insuring your business
- The national minimum wage
- Getting the stationery right
- Does your business have an e-commerce strategy?
- Working from home
- The hidden competitors
- Limited companies
- The tax system for companies
- Associated company tax rules
- Tax and the company car
- Company bonus or dividend?
- Entrepreneurs' relief
- Tax saving strategies
- Claiming expenses - it's all or nothing
- Benefits in kind and expenses payments
- Corporation tax
- Penalties for late returns
- Main capital allowances
- Industrial buildings allowance
- Interest and tax payments
- Business deductions
- Companies Act 2006
- Companies House - forms you need to know about
- Should you form a limited company?
- Buying a company 'off the shelf'
- The law and directors' responsibilities
- Statutory records
- The company secretary
- Essential record keeping
- Getting the company struck off
- Could your business survive without you?
- 'Green' travel arrangements
- Business finance
- Partnerships
- Partnership agreements
- The tax system for partnerships
- Limited liability partnerships
- Raising finance for your business
- Choosing your accounting date
- Tax and the company car
- Benefits in kind and expenses payments
- Business deductions
- Claiming expenses - it's all or nothing
- Interest and tax payments
- Companies House - forms you need to know about
- Your customers
- Your employees
- Sales and marketing
- Brand awareness: making your mark
- The value of a marketing plan
- Assess your competitors
- Direct marketing
- Growing the top line with a marketing audit
- How much to spend on marketing?
- Selling benefits not features
- SWOT analysis - look before you market
- Distance Selling Regulations: an introduction
- Advertising: complying with the rules
- Promote your business: PR
- Promote your business: advertising
- Promote your business: marketing
- IT and e-business
- Ensuring proper virus protection
- B2B - the real e-business
- Overcoming the problems of e-commerce
- How to handle payments online
- Online marketing: how to advertise on the internet
- Handling e-mails - reduce the stress levels
- Why you may need to upgrade your computer systems
- How to maximise the effectiveness of your website
- Key features to consider using on your website
- Assess your competitors
- How to shape an e-marketing strategy
- An internet use policy
- Marketing and data protection: compliance
- Writing for your website
- E-commerce - legal obligations
- Business regulations
- The Civil Partnership Act
- Privacy and electronic communications
- Consulting employees
- Chip and PIN regulations
- The Corporate Telephone Preference Service
- The Pension Protection Fund
- The tax treatment of mobile phones and computers
- A Day - 6 April 2006
- The Hazardous Waste Regulations 2005
- The Money Laundering Regulations 2003
- The Employment Equality Regulations 2003
- Insolvency reforms
- Disability discrimination
- New business regulations from 1 October 2011
- Business and the environment
- Selling your business
- Valuing your business for sale
- Could your business survive without you?
- Planning your exit strategy
- Entrepreneurs' relief
- Seven steps to successful business transition
- Succession - loosening the family ties
- Staying on your feet
- How to increase your profit
- Capital gains tax calculator
- What is your business worth?
- Business start-up
- Personal
- An introduction to tax planning
- Introduction to the tax system
- The tax system for the self employed
- The tax system for partnerships
- The tax system for companies
- An introduction to VAT
- PAYE and NI
- IR35 centre
- Going into the construction industry
- Use of vehicle mileage rates for the self employed
- An introduction to tax planning
- Claiming tax deductible expenses when employed
- An introduction to self assessment
- Inheritance tax planning
- Domicile
- Child Tax Credit and Working Tax Credit
- Tax and the company car
- Stamp taxes
- Key dates and deadlines
- Planning aspects
- Claiming tax deductible expenses when employed
- A lifetime of personal financial planning
- Planning for a year's prosperity
- Giving to charity
- Tax planning - don't let the tail wag the dog
- Building your wealth
- Achieving financial security in retirement
- Tax strategies for you and your family
- Tax planning for businesses
- Does your estate planning pass the test?
- Inheritance tax planning
- Making a will and other related matters
- Funding your children's education, a £40,000+ debt?
- Home aspects
- Buying a house
- Which mortgage? How much can you borrow?
- Insuring your home
- Tax aspects of your home
- Working from home
- Home-working expenses
- Student fees
- Tax strategies for you and your family
- Separation and divorce
- Child Tax Credit and Working Tax Credit
- Choosing travel insurance
- Rights for working parents
- Why you need a lasting power of attorney
- Family trusts
- Insuring your car
- Giving to charity
- Keeping the cost of fuel down
- Funding your children's education, a £40,000+ debt?
- Investments and investing
- Retirement and pensions
- VCT and EIS
- Tax
- Budget 2012
- Paying less income tax
- Year end tax planning
- Minimising capital taxes
- Tax efficient investments
- Financial planning guide
- An introduction to tax planning
- A lifetime of personal financial planning
- Tax strategies for you and your family
- Tax planning for businesses
- Tax and leaving your business
- Tax and employment
- Tax and the company car
- Achieving financial security in retirement
- Building your wealth
- Estate planning
- Charitable giving
- Tax planning for business owners
- Tax rates and allowances
- Key dates and deadlines
- Income tax
- Corporation tax
- Inheritance tax
- Capital gains tax
- Value added tax
- National insurance contributions
- Residential property letting
- Main capital allowances
- Business deductions
- Penalties for late returns
- Trusts and settlements
- Non domiciled individuals
- Qualification for a small or medium sized company
- 'Green' travel arrangements
- Mileage allowances
- Vehicle benefits 2012/13
- Vehicle benefits 2011/12
- Vehicle duties
- Pension premiums
- EIS and VCT
- ISAs
- Stamp taxes
- Air passenger duty rates
- Landfill tax
- Charitable giving
- Tax credits
- State pension
- Selected benefit rates
- Offshore issues update
- VAT
- An introduction to VAT
- Value added tax
- Bad debt relief
- Issuing VAT invoices
- Recovering VAT on staff expenses
- Fuel scale charges
- When to add VAT?
- Deregistering for VAT
- Cash accounting scheme
- Flat rate scheme
- Annual accounting scheme
- VAT do's and don’ts
- The VAT man cometh
- How to survive the enforcement powers
- Group VAT registration
- PAYE and NI
- 2012 PAYE update
- 2011 PAYE update
- An introduction to PAYE
- Employing your spouse
- Tax-free gifts to staff
- Late payment of PAYE
- Late returns penalties
- Don't pay too much national insurance
- National insurance planning
- Getting a P11D dispensation
- Benefits in kind and expenses payments
- Payslip basics
- How to survive a PAYE and NIC inspection
- Employing workers from the A8 EU member states
- Child Tax Credit and Working Tax Credit
- Employed or self employed?
- Personal service companies
- Tax and employment
- Employee share schemes
- 2011 PAYE update
- IR35 Centre
- Tax and business calendar
- Autumn Statement 2011
- Budget archive
- Finance Bill 2012
- The Finance Bill 2011
- Regulation changes from April 2012
- Calculators
- Business news
- Links
- Content Overview
- Search this site
- Home
In the 11th and 12th centuries half a million pilgrims a year travelled on foot from all over Europe to Santiago de Compostela in northern Spain. In September 1992 Patrick Shanahan retraced their steps, recording his 500 mile journey in a series of photographs, some of which are reproduced on this website.